Please read our FAQ before sending us a message
To submit a warranty claim, please fill out our Warranty Request form here. Please submit your warranty claim to admin@emobii.com
Charge Maxx product warranty is good for 12 months from date of purchase and will only cover defected product. The warranty does not cover damages caused by accident, misuse, modification or normal wear and tear.
Once a warranty request is submitted, you will get an email from our RMA department with a case number. Please allow 7-10 business days for a replacement. If after 10 business days you have not been contacted by an Emobii representative or received your replacement, please send an email to admin@emobii.com with your case number and request.
In previous iOS software updates, we have seen Apple devices not recognizing the previously used cables. This does not mean your cable is defective; there may be a glitch in the software update. Before submitting a warranty claim, please clean the cable connector and charging port of the device and reinsert the cable.